What Makes Us Trustworthy
Please see our customers' feedbacks on Trip Advisor.
Beijing Tours Guide has never used fabulous words to show off itself. It pays more attention to the action/behavior part. Speaking is a thing while doing is another thing; only its efforts and devotion in supplying perfect service and customers satisfaction do say.
Your possible choice of us would be just out of a simple reason but the most essential one, that is, we are trustworthy. Yes, mere one word “trustworthy” has a say.
Professional experience and service makes us trustworthy
With 6 years’ experience in the inbound tourism, Beijing Tours Guide may not be a time-honored company with a long history but it is one with outstanding professional knowledge and experience in the area. Our mission is to make everything clear and comfortable for you. First, with the use of our official website, you could find the detailed information about Beijing tour, including Beijing attractions introduction, itineraries, airport transfer, guide service, hotels, flights, food, climate, traffic, etc. Access our one stop website guide service and you will be acquainted with your travel destination Beijing. Second, we provide service with a lot of flexibility so as to reach your interest or requirement; for example, our itineraries could be either fixed or customized, either group with strangers or private, either in a theme or not, either in a shorter or longer period. Third, our service is comprehensive and attentive to try to meet all your needs early since your primary thinking of going for Beijing tour. We could provide you all the necessary service pertaining guides, hotel and flight reservation, food, etc. What’s more, we could be in touch all the time in 24 hours to solve your problems regarding to travel; we can even send a tour consultant to meet you when necessary. In all, with a professional friend in Beijing, you will not feel alone.
Our location in Beijing makes us trustworthy
It is one of the advantages we have than many other China travel agencies and the international agencies. Beijing Tours Guide is a travel service situated in Beijing City specialized in Beijing inbound tours though it also deals with other China city tours, for example, the Tibet travel. Our location in Beijing means that it is convenient to contact us, meet us and also be reachable at any time. Importantly, you are direct to us with no middleman which means a certain amount of money could be saved. Just keep it in mind that we are always close to you during your Beijing tour.
Our stand in Customer's shoes first makes us trustworthy
We understand that customers are the fundamental to support Renfendo EC’s life. Then how to win more customers? The answer is making the customers satisfy our services. Then another question comes out: how to get them satisfied. We try to consider more from the standpoint of the customer. That is, only if their interests are protected, we are able to win our own which has a lasting effect for the company’s development.
Firstly, we make sure a customer’s Beijing tour is just what he want. We are always patient on adjusting your itinerary to your favor no matter how many times it would be. We understand that every customer expect an enjoyable tour in Beijing.
Secondly, we are working at making you get value for your money. For instance, we are contracted with many hotels and flight suppliers that offer different price and service levels and we will choose the one that is most suitable for your likeness. However, suppliers with very low price but bad quality service have been and would be refused by us with your claims. Another example here, there are no hidden charges or tourist traps. We give detailed itinerary. The payment charge is already included in the itinerary cost and no extra processing fee has to be paid. There are no forced shopping tour and we have a strict demand to our guides that they be prohibited to being involved in any trap sales for personal benefits. Distinctly, we lead you to the factories which display not only the products but also the manufacturing process rather than shops. It doesn’t cost a cent. The name of the factory is written clearly in the itinerary. In a silk factory, you could see the whole process of how a piece of delicate silk cloth is made from lines of silks. What you get is a better knowledge of its special production technology and arts, which is our purpose because you could learn Chinese culture more.
Our flexibility makes us trustworthy
We offer our service in a flexible manner because we respect that customers as our Gods and we aim at a future long lasting relationship and benefits. For example, we are happy to make a fresh itinerary according to your request even if it would be several times. For your payment, you could choose to prepay half of the deal and pay the rest during the tour by giving the money directly to the guide. Another is our cancellation policy. Under force majeure conditions, such as fire, earthquake, flood, war, strike, or even when you decide to give up the travel due to personal reasons, we would also like to give you the refund in a fair way. See our terms and conditions. Flexibility based on mutual interests has won us the liability in the area and most importantly praises from the customers.
Our devotion to customers makes us trustworthy
We are always dedicated to giving our customers a circumspect service and get them an enjoyable travel in Beijing because we are deeply aware of the importance of customers and their evaluation of our service. One of our particular company cultures is that we demand every employee to learn to treat his colleagues as a family member or as a friend, which is aimed at making them understand the true meaning of being nice to people. Very naturally, every clerk would treat his client considerately, bearing in mind that the customer is of his family or friend. When your flight arrives late in the evening, don’t worry because our guide and driver are waiting in the exit for you and they would send you to your booked hotel safely. In case of any unexpected events, when you don’t feel well or loss of things or any problem occurred during the travel, just tell us any time and we would react instantly and try our best to solve your problems. Our devoted care to customer makes that they are willing to depend on us, thus makes our business lasting.
Our excellent staff makes us trustworthy
Every employee of Beijing Tours Guide is a professional in the inbound tour area; what’s more, they are of good personal qualities, which are two measurements of our recruitment. Most of staff hold bachelor degree or above and they are familiar with every aspect and every link involved in the tour. For example, our guides know Beijing attractions well and able to make you understand the sites in depth; our consultants collect the comprehensive hotel and flight information and can help you reserve the suitable hotel and flight. The Beijing Tours Guide staff are capable to answer your questions, solve your problems regarding the tour and above all, they are always willing to do all this from their true heart.
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